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Cleaning Policy

Our cleaning policies have been designed to cover all aspects of our service to meet the needs of our clients. We are committed to providing you with a premium cleaning experience with every visit.

Quality Assurance

We take pride in our cleaning work and hold it to a high standard of quality. Our cleaners ensure that they complete their tasks to the best of their ability and in accordance with our customer's specifications. After each service is done, we give our customers an opportunity to properly vet the work. For quality assurance, we have created this checklist to enable clients to check the work of their assigned cleaners before they take their leave. To download our cleaning checklist, please click here

Privacy
Policy

We understand that your privacy is important. That's why we guarantee that all information you provide to us, including your home address, will be kept secure.

Cancellation Policy

Clean with Cloovi requires clients to inform us 48 hours in advance of any cancellations. If clients cancel during the 48-hour grace period, their deposit will not be refunded. However, clients can choose to reschedule the cleaning appointment instead. In case we cancel your appointment without prior notice, we guarantee to refund your deposit.

Pet Policy

We understand that pets are a part of your family. However, to ensure a smooth cleaning process, we require you to keep them in a place that won't obstruct the cleaning process.

Time Estimation

Our cleaning services come with an accurate estimate of the time it would take to carry out the services. However, we understand that the condition of the home may require more time. In such cases, we charge an extra fee. We are transparent in our pricing and ensure that if it takes less than 30 minutes past the estimated time, there will be no extra charges. But if it takes more than 30 minutes to round up, we charge an hourly rate of $30/cleaner to compensate for the extra time.

Equipment and Supplies

We believe in providing the best cleaning experience to our clients. To ensure this, we use properly maintained equipment and supplies that are kept in good condition.

Photo Sharing

We may take before and after photos of the areas we clean to help promote our services. However, we respect your privacy and will seek your permission before sharing any photo or video. If you do not give your consent, we will not share the photos or videos.

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